Trusted Study Material For 600-460 Exam

Question No. 1

Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?

• A. dumplog router
• B. viewlogsrtr
• C. dumplogrtr
• D. showlogsrtr

Question No. 2

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

• A. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
• B. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
• C. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
• D. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

Question No. 3

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

• A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
• B. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.
• C. The second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.
• D. As an option, set the dial plan with 9191*.
• E. As an option, set the dial plan with 9292*.
• F. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.

Question No. 4

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

• A. ICM Organizational Unit
• B. ICM facility
• C. ICM User Group policy
• D. ICM Security policy
• E. ICM instance
• F. ICM agent users